Name: Member's Mark Palmero Chaise Lounge Set with Sunbrella Fabric, 3pc
Brand: Member's Mark
SKU: 17767413168
Availability: InStock
Rating: 3 (2 reviews)

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Member's Mark Palmero Chaise Lounge Set with Sunbrella Fabric, 3pc

Instructions

<p>The Member's Mark Palmero 3pc Chaise Lounge Set pairs two adjustable chaise loungers with a matching side table and weather-resistant covers to create an easy, outdoor-ready lounge setup for two.</p> <h3>3-Piece Set for Two (with Side Table and Covers)</h3> <p>This set includes two chaise loungers and one side table, giving you a convenient place to keep drinks, sunscreen, a book, or a phone within reach while you relax. With seating for 2 and weather-resistant covers included, it is a comfortable option for patios, decks, and poolside spaces.</p> <h3>Sunbrella Fabric in Cast Silver</h3> <p>Each chaise is upholstered in Cast Silver, Sunbrella™ high-performance fabric for a polished look that fits a wide range of outdoor spaces. The soft fabric finish adds comfort for extended lounging, whether you are reading outdoors in the morning or winding down in the evening.</p> <h3>Adjustable Chaise Recline</h3> <p>Both chaises feature adjustable reclining positions, so each person can choose a preferred angle—from a more upright position to a deeper recline—without needing extra pieces.</p> <h3>Rust-Free Aluminum Frames and Sintered Stone Tabletop</h3> <p>Built with rust-free, rust-resistant aluminum alloy frames, this chaise lounge set is made for outdoor conditions where durability matters. The side table features a durable sintered stone top that provides a sturdy surface for everyday outdoor use.</p> <h3>Easy Ownership: No Assembly and Simple Care</h3> <p>This set arrives with no assembly required, so it is ready to place and enjoy right away. For care, clean regularly with lukewarm water and mild detergent, and avoid harsh cleaners to help prevent surface scratches. For furniture placed near salt water or saltwater pools, rinse weekly to remove salt deposits.</p> <h3>Frequently Asked Questions</h3> <h4>What’s included in the Member's Mark Palmero Chaise Lounge Set with Sunbrella Fabric, 3pc?</h4> <p>Two chaise loungers, one side table, and weather-resistant covers are included.</p> <h4>How many people does the Member's Mark Palmero chaise lounge set seat?</h4> <p>It seats 2.</p> <h4>Does the Member's Mark Palmero chaise lounge set require assembly?</h4> <p>No assembly is required.</p> <h4>What are the dimensions of the chaise loungers and side table?</h4> <p>Each chaise lounge is 78.75"L x 28"W x 15.5"H. The side table is 21.25"L x 21.25"W x 19"H.</p> <h4>What is the weight limit for this chaise lounge set?</h4> <p>The weight limit is 250 lbs.</p> <h4>What materials are used for the frame and the side table top?</h4> <p>The frames are rust-resistant aluminum alloy. The side table has a sintered stone top.</p> <h4>What fabric is used for the cushions?</h4> <p>The set is upholstered with Cast Silver Sunbrella high-performance fabric.</p> <h4>How do I clean and care for this outdoor chaise lounge set?</h4> <p>Clean with lukewarm water and mild detergent. Avoid harsh cleaners. Near salt water or saltwater pools, rinse weekly to remove salt deposits.</p> <h4>Can I match this set with other outdoor pieces?</h4> <p>It’s part of the Member’s Mark Palmero Collection, designed to coordinate with other Palmero outdoor furniture pieces.</p>

Brand

<ul>  <li>Set includes: 2 chaise loungers, a side table, and weather-resistant covers, seats 2</li>  <li>Rust-free aluminum frames and durable sintered stone top for lasting performance</li>  <li>Adjustable reclining positions to find the ideal angle for relaxation</li>  <li>Upholstered with Cast Silver, Sunbrella™ high-performance fabric</li>  <li>No assembly required</li> </ul> <p>Shop the <a href="https://www.samsclub.com/browse/members-mark-palmero-collection/16490266" target="_blank"><strong>Palmero Collection</strong></a></p>

Specifications

<ul>
<li>Set includes: 2 chaise loungers, a side table, and weather-resistant covers, seats 2</li>
<li>Rust-free aluminum frames and durable sintered stone top for lasting performance</li>
<li>Adjustable reclining positions to find the ideal angle for relaxation</li>
<li>Upholstered with Cast Silver, Sunbrella™ high-performance fabric</li>
<li>No assembly required</li>
</ul>
<p>Shop the <a href="https://www.samsclub.com/browse/members-mark-palmero-collection/16490266" target="_blank"><strong>Palmero Collection</strong></a></p>

I bought three sets of these.  On one of the side tables, one of the little footpads that level the table was missing (pre-installed, not an included part).  That would seem to be an easy fix and they give you a number to call for missing parts.  I called the supplier and they say they cannot help me without the confirmation email and jumping through other hoops.  I have the order number, I have the receipt, but I did not save a confirmation email from a month ago.  I'm out of luck, must have that email.  It does not matter that this is a less than $1 part for a $5,000 purchase, you are missing an email.

I called Sam's Club to get help.  I wait on hold while the rep calls the supplier, but when she comes back, she has a technical issue and cannot hear me.  Again, seems easy, she confirmed my call back number at the beginning of the call.  Does she simply call back?  No, the last thing she says is "if you can hear me, you can call back in".  So, now I get to make a 3rd call about a $1 part and talk to a new person.  Why did you confirm my call back number.

Beyond terrible customer service, the furniture covers are also mislabeled.  The table cover says "Chaise Lounge Back" and the chaise cover says "Side Table".  There isn't even a basic quality control to check a label.  I do not expect the products to hold up, if there is such a lack of quality control.

Supplier won't resolve a quality issue

Member's Mark Palmero Chaise Lounge Set with Sunbrella Fabric, 3pc

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