First cook I was impressed, well built and insulated! Second time I tried to cook it was DEAD! The computer had quit and could not get parts or response from the company. I have cooked on pellet grills for about 15 years and I was very impressed with this smoker box but the computer is worthless

We bought this grill just in time for Mothers Day since our beloved Traeger grill died. The sams club pellet grill has become a staple for every family gathering and party! Amd Bonus we use a Pizza stone on the grill and have pizza night about twice a month! We Love this Grill!

Simply can't beat this for the money. I was about to pull the trigger on a Campchef Woodwind Pro 36 when I just stumbled upon this guy and saved $1000.00. It is built like a tank. Double wall insulated...there are a lot of smokers/grills out there that cost a LOT more than this one that don't have that. The instructions were easy to follow, and if you read all the way through them, it gives detailed instructions on how to do the initial burn in as well as how to use it each time thereafter. It also walks you through the proper way to shut it down each time. I moved to this from a 30" Electric smoker, and the abilities of this blow my old one out of the water. My first smoke was a pork butt for pulled pork as well as some chicken wings. Hands down the best bark and taste I've ever gotten on the pork. DELICIOUS! The ability to add wood chunks or charcoal is what really send this smoker over the top. Most pellet grills leave a lot to be desired in the smokey flavor department, not this one! I will say, getting the smoke box to work properly did take some trial and error. I found that leaving the heat deflector up as high as it will go underneath the drip tray makes a huge difference. It's on a hinge, so it's easy to move, I just had it all the way down from when I put it together. Also, don't overload the smoke box with wood, 2-3 pieces max is what I've found. I ended up putting in a couple pieces of charcoal as far back in the box as they would go, then adding a piece or two of wood. The charcoal caught easily, which then helped to keep the wood smouldering. Overall I can't express how amazed I am with how well built this smoker is for $500.00. One thing that I think is definitely worth mentioning is this; don't try and use it in the rain or snow. It tells this in the instruction manual as well, but sometimes people don't like to read. I don't know all of the specifics as to why, but they do tell you not to. I assume it's due to the humidity possibly messing up the pellets. My elctric smoker was able to go no matter the weather, so I thought this was important to mention. I plan on buying a canopy or something in order to keep mine out of the rain/snow. I went and picked mine up from the store, with some friendly employees to help me lift it in the truck and my son at home to help me get it out. I didn't want to risk dealing with some of the horror stories of getting it shipped to me.

Product came with some minor damage to the lid and 1 leg. I was able to assemble the unit by myself with no issues. Unit went together easily and took about 2 hours. The only down side is it's flavor. While this is better than using a grill, it does not beat the flavor of a charcoal grill, even with the included smoke box. With that in mind the set and forget function is great for long cooks. This unit will be replacing my propane grill and possibly my charcoal grill. So far beef ribs and burgers have came out great but for bigger cuts of meat like cowboy steaks I have yet to get the full flavors from the smoke box using mesquite charcoal & apple wood. I've had plenty of experience with cooking but being my first pellet grill I am still experimenting with pellets and Wood chunks. I may try lump coal vs briquets to see if there is a difference and will be trying charcoal pellets as well. For those who don't like alot of smoke flavor and don't mind not being able to sear over fire/charcoal this grill is for you. *While the description states LCD controler, it does not specify if it's PID or time based. This is something to consider as the smoke box can contribute to higher temp spikes during the cook. Conclusion: compared to other pellet grills this seems like the best bang for your $. Cons: quality control - damaged lid & leg, chipes grate (I have yet to contact warranty), no info on controller (pid or time) Pros: easy to use, set and forget, Several cooks with 20lb bag of pellets, large cooking area, smoke box, construction seems to be good.

Setup was a fun project. I struggled to get one of the back screws for the hotplate attachment but that was partially my screwdriver. Worked great and I'm happy with the results. I will be laying down some aluminum foil next time to help keep things nice. I did notice that things did tend to grill faster closer to the heat source but that may have had to do with needing to let things heat up completely or starting at a lower temperature on the grilling spectrum while figuring out how it functions. Looks great too.

This grill is amazing! It is big and well insulated. It smokes well and keeps the temperature well. It is easy to clean and easy to use. I would definitely purchase this grill again. The only thing that could make this grill better would be to put wheels on all four feet. We are taking the wheels off of old grill to put on this one to make it easier to move around because it is heavy!

I recently purchased this without seeing it in person, which made me a little nervous. However, it was within my budget, and since I’ve had a great experience with a Member’s Mark gas grill before, I decided to take the chance. I'm so glad I did! It arrived securely on a pallet with no damage. Assembly is never the most fun, but the instructions were clear, and every part and screw was accounted for. The overall build quality is excellent, and I love the double-wall construction. I haven’t tackled a big cook yet, but based on what I’ve tried so far, it will handle low and slow cooking with ease. I researched the maker of this grill and they make quality products. If you're on the fence, go for it—you won’t be disappointed!

This is the deal of the century. This amazing piece of equipment has all the features of a pellet grill that costs 4 times the price of this one. I put this together with my daughter in law. Really great instructions and well labeled parts. And it truely is a BEAST!! This grill can do anything and the food that i have cooked so far, ribs twice, salmon, halibut, potatoes have all been awesome!! The quality is incredible!

Broke after third cooking. First the controller display went out and the company that manufactures the unit sent a replacement. Then the pellet box started to smoke because augur stopped turning. They sent a replacement motor and a third controller, but augur still wont turn to feed pellets. Spent hours on trying to fix it and it’s WAY WAY WAY too heavy and bulky to return to the store for replacement.

I am impressed with the quality of this grill. It is very heavy duty and well designed. The assembly instructions and the way the boxes are labeled is very well organized. Assembly is quite simple, however, the box is very heavy and the grill when assembled is also very heavy so potential buyers should plan accordingly for the weight of the box and finished product. The delivery of the grill is another story completely. The freight company that delivered my grill was terrible. They failed miserably on service and then lied to Sam's and to me with regard to their failed service. The driver apparently decided to end his day before completing my delivery so indicated that the address was incorrect, which was not the case. The driver then lied stating that he tried to reach me, but again that was not the case. There was no communication from the delivery company at all, so I waited 2 entire days for the delivery. The grill finally showed up 2 days past the original delivery date with a heavily damaged box. Fortunately the grill was packaged very well so there was no damage to the grill itself.