Hi Scott, Thank you for taking a moment to review the Samsung HW-Q65C Soundbar. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar. 1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner. 2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model 2. Download the firmware file (USB type). 3. Unzip the file to create a folder with the file name. 4. Store the created folder in a USB and then connect it to the Soundbar. 5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes. - During update, do not turn it off or remove the USB. - If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it. - When the latest Version is installed, no update is performed. - Depending on the USB type, update may not be supported. 6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Solutions